Shipping policy
Shipping Policy
At Relivia, we work with trusted international carriers and local couriers to deliver your order quickly and reliably.
Processing Time
Orders typically take 1–3 business days to process before shipping. During peak times, promotional periods, or holiday seasons, processing times may extend slightly.
Orders are not shipped until the processing period has been completed.
Estimated Delivery Times
| Location | Estimated Shipping Time (Business Days) |
|---|---|
| United Arab Emirates (UAE) | 6–8 days |
| New Zealand (NZ) | 8–12 days |
| Singapore (SG) | 5–6 days |
| South Africa (ZA) | 8–10 days |
| Canada (CA) | 6–9 days |
| Australia (AU) | 5–9 days |
| United States (US) | 6–10 days |
| United Kingdom (UK) | 5–8 days |
| Germany (DE) | 6–10 days |
Delivery times are estimates only and begin after the 1–3 business day processing period.
Actual delivery times may vary depending on customs clearance, local courier operations, weather conditions, or other factors outside our control.
Shipping Information
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All orders ship with tracking numbers.
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You will receive a Shipping Confirmation Email once your package has been dispatched.
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Orders containing multiple items may arrive in separate shipments.
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Orders are shipped Monday to Friday (excluding holidays).
Shipping Delays Disclaimer
While we strive to meet the estimated delivery times listed above, shipping delays may occasionally occur due to customs inspections, transportation disruptions, weather conditions, or high shipping demand.
By placing an order, you acknowledge that shipping delays outside of our control may occur and do not qualify as grounds for cancellation or refund.
Customs & Duties
Import taxes, duties, or customs fees (if applicable) are the responsibility of the buyer. These charges vary by country and are not controlled by Relivia.
If a package is refused due to unpaid customs duties or import fees, the customer may be responsible for return shipping costs and any additional charges incurred.
Lost, Stolen, or Delivered Packages
Relivia relies on the carrier’s tracking information as proof of delivery.
If a package is marked as delivered by the shipping carrier but cannot be located, customers must contact the carrier directly to open a missing package claim.
Relivia cannot guarantee replacements or refunds for packages marked as successfully delivered by the carrier.
Incorrect Address Disclaimer
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been processed or shipped, Relivia is not responsible for lost packages or additional shipping costs required to resend the order.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at support@getrelivia.com and include a clear photo or video showing the damage so we can assist you.
Questions or Feedback
If you have any questions regarding shipping, feel free to contact us at support@getrelivia.com and our support team will assist you as soon as possible.
Policy Updates
We reserve the right to modify, update, or revise this policy at any time without prior notice. It is your responsibility to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of those changes.